Privacy Policy

Eco Guardians Pty Ltd
Last Updated: 15 June 2026

1. Introduction

Eco Guardians Pty Ltd (“Eco Guardians”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, subscribe to communications, or otherwise interact with us.

2. Information We Collect

We may collect:

Personal Information

Name
Business name
Postal address
Delivery address
Email address
Telephone number
Payment information
Purchase history
Customer service enquiries

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and tracking data

3. How We Collect Information

We collect information when you:

Purchase products
Request quotations
Subscribe to newsletters
Complete website forms
Contact customer support
Participate in surveys or promotions
Browse our website

4. How We Use Your Information

We use your information to:

Process orders
Deliver products
Manage customer accounts
Provide customer support
Improve our products and services
Send marketing communications
Comply with legal obligations
Prevent fraud and misuse

5. Marketing Communications

We may send information about:

SoilFood™ products
Equipment and services
Promotions
Industry updates
Company news

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us.

6. Disclosure of Information

We may disclose personal information to:

Payment processors
Shipping and logistics providers
IT service providers
Marketing service providers
Professional advisers
Government authorities were legally required

We do not sell personal information to third parties.

7. Payment Security

Payments are processed through secure third-party payment providers.

Eco Guardians does not store full credit card details on its servers.

8. International Data Transfers

Some service providers may store information outside Australia.

Where this occurs, we take reasonable steps to ensure information is protected in accordance with Australian privacy laws.

9. Security

We implement reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Disclosure
Loss
Misuse
Alteration

10. Access and Correction

You may request access to or correction of your personal information by contacting us.

11. Complaints

Privacy complaints may be directed to:

Privacy Officer

Eco Guardians Pty Ltd

Email: info@ecoguardians.com.au

We will investigate and respond within a reasonable timeframe.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.